Support

Stuck on something? Write to [email protected] and a human will answer, usually within a day or two.

Common questions

How accurate is the identification?

Stonewise tells you honestly. Every result shows a confidence level and the top alternatives, and when a specimen is genuinely ambiguous from a photo, the app says so and suggests a simple physical check (like a streak or magnet test) instead of guessing confidently.

How do I get better results?

Natural light, a plain background, and a close, sharp photo help the most. Wet the stone if it's dusty, and include something for scale if you can.

How do I restore my purchase on a new phone?

Open the upgrade screen and tap "Restore purchases". Your subscription follows your Apple account, so it comes back free of charge.

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings → your name → Subscriptions on your device, pick Stonewise, and cancel there. You keep access until the end of the paid period.

Is my scan history backed up anywhere?

Your history lives on your device only. If you delete the app, it is deleted too.